Please select a topic below to view frequently asked questions about Four Winds Casinos.
The W♣ Players Club is the ultimate casino player loyalty card. As a Four Winds W♣ member, you receive more points, better perks, and faster rewards than any casino Players Club around! Best of all, your W♣ Players Club card and offers can be used at all Four Winds Casinos locations.
Enrollment is free.
Stop by the W♣ booth at any Four Winds location and sign up for your free W♣ Players Club card.
A point is earned for every $2 of coin-in on a slot machine and $7 of coin-in on a video poker machine. Every 100 points can be redeemed for $1 of Instant Credit/Free Slot Play.
Live poker points are earned at a rate of 150 per rated hour of play and can be used for slot play, food, or retail, similar to other earned points. Points earned on live poker do not count towards earning Copper status.
Points are redeemable for Instant Credit/Free Slot Play or for dining credits at all Four Winds locations. At Four Winds New Buffalo, W♣ points may also be redeemed for merchandise or as credit at Kids Quest.® You can also redeem your points right at any slot machine with your secured PIN. Or, present your W♣ Players Club card at the hotel, Four Winds Outfitters, The Promenade Shop, Quill Boutique, Hard Rock Cafe, The Buffet, Timbers Fast Food & Deli, Copper Rock Steakhouse, White Birch Market, and Kankakee Grille.
Points expire after 13 months of inactivity.
If you lose your W♣ Players Club card, simply go to the W♣ booth at any Four Winds location and our Club Representatives will be happy to replace your card. Valid government issued photo ID will be required.
If you lose or forget your PIN, simply go to the W♣ booth at any Four Winds location with a valid government issued photo ID and register for another PIN. Remember to create a PIN that is easy for you to remember, but cannot be easily guessed by others.
Get even more benefits as a Copper tier member once you reach 50,000 points in a calendar year.
Using Instant Credit/Free Slot Play is easy. Just insert your W♣ Players Club card into your favorite game, press the menu button on the machine and enter your PIN. (If you do not have a PIN, see the W♣ where you can create a personal, secure PIN.) Place your first wager of $1 or more and you will be refunded in Instant Credit/Free Slot Play. That's it. You're playing on the house. Move from machine to machine by repeating the above steps. You can't cash out Instant Credit/Free Slot Play, but you can keep any and all winnings.
All offers are based on your tracked play and each promotion we offer has different criteria. Even though you and your husband come together and initially put in the same amount of money, your play will never be identical to someone else. Criteria used for each and every mailer is unique, however it is not unique to every person. The qualification is never based on how much money you come in with. Always make sure your W♣ Players Club Card is properly inserted and active so that Four Winds Casino can extend to you the best offers possible.
You can update your contact information on our website or you may visit the W♣ Players Club and change your information in person with a valid picture ID. If you choose to update your contact information online you will need to create an online account; once your account is activated, log into your account and click the "Stay Up-to-Date with Four Winds" button on your account page. Click the "Edit" button in the Contact Information section to update your information.
Please visit the W♣ Players Club to opt out of mail.
Only W♣ Players Club members are eligible for mailings. If you are not a member, please go to the W♣ Players Club at the casino and join for free. If you're gaming using your W♣ card and your play meets the criteria set for specific offers, you will then qualify for mailings from Four Winds Casinos.
We value your right to privacy and would never give out information to an individual about someone else’s W♣ Players Club account.
All offers are based on the individual’s tracked play. Criteria used for each and every mailer is unique, however it is not unique to every person. Always make sure your W♣ Players Club card is properly inserted and active so that Four Winds Casinos can extend to you the best offers possible.
If you have forgotten your password, simply visit our Forgot Password page. Once you supply your W♣ Players Club card number, instructions on how to reset your password will be sent to the email address you supplied when you activated your online account. If you cannot remember or gain access to this email address, please use this form to contact us or call 1-866-4WINDS1.
If you remember your current password, go to the Update Profile page or click the Update Profile link in the My Account section once you have logged into your account.
Unfortunately, the offers are only valid on the date(s) stated on the mail piece.
All offers are based on the individual’s tracked play. Qualifying for any offer is based on the individual’s tracked play and is by no means a “random” selection of guests. Criteria used for each and every mailer is unique and proprietary. Always make sure your W♣ Players Club Card is properly inserted and active so that Four Winds Casinos can extend to you the best offers possible.
To check hotel availability or to make hotel reservations call 1-866-4WINDS1 (1-866-494-6371) or book your hotel room online.
The hotel is connected to the casino at Four Winds New Buffalo. Visit our map and directions page for driving directions.
Check-in is at 4 p.m. and checkout is at 11 a.m.
You must provide a valid government issued photo ID and matching credit card at check-in.
Four Winds will accept credit card (Visa, Master Card, Discover® and American Express®), Four Winds gift card or W♣ points may be used as payment for hotel rooms.
Yes. You can view all of our hotel rooms and suites on our website.
In every room, you'll find granite counter tops, leather wrapped headboards, 14½" deep pillow-top mattresses, an oversized 20lb bath sheet, robes, flat screen high-definition television, coffee maker and complimentary Starbucks™ coffee. All suites have curved walk-in showers, whirlpool jets and a wet bar with refrigerator and microwave. Escape to the celebrity suites with private waterfall soaking tubs for the ultimate in pleasure and relaxation. A full list of all of our upscale hotel amenities can be viewed on our website.
There are in-room safes and safety boxes available at the cashier.
Yes, all rooms have hair dryers.
All rooms have complimentary high-speed wireless Internet access.
All rooms have irons and ironing boards.
Yes. Four Winds Pool and Pool Bar is located outside of the hotel and Hard Rock Cafe. Visit our outdoor pool page for hours, menus and upcoming events.
Unfortunately, we do not accept pets but can recommend area pet kennels.
Yes. Some area hotels accept pets and offer low cost transportation to and from the casino.
Yes, late checkouts may be arranged through the front desk with advanced request.
Whether you like to play pennies or $100 machines, we offer a full complement of slot machines. You'll find the latest and greatest slots including some of the area's biggest jackpots with progressives at all four locations. Excitement has a seat at every table so if you're looking for maximum exhilaration, the table games at Four Winds Casinos are always a sure bet. Try your hand at a variety of games like Blackjack, Craps, Baccarat, and more at New Buffalo, Hartford and Dowagiac or go all in on live Poker at South Bend.
We offer many wide area progressive games that continue to build larger and larger until they are won. We currently feature:
Our friendly dealers will assist you on any game.
To apply for a Marker Limit or Credit Application, see the main cashier for assistance or submit your Credit Application online.
Table limits are posted on every table and vary by the type of game.
We have a wide range of denominations from 1¢ to $100 slot games.
You must be 21 years of age or older.
Any winning over $1,200 is subject to tax reporting. Log into your account to download or request your Win/Loss statement.
We accept reservations at Copper Rock Steakhouse and Hard Rock Cafe at Four Winds New Buffalo. At Four Winds South Bend, reservations are accepted at Kankakee Grille and Copper Rock Steakhouse. You can find reservation information, menus and hours for all of our restaurants online using the navigation at the top of each page.
No person under the age of twenty-one (21) will be allowed entry into any Four Winds property until further notice.
Yes. At Four Winds New Buffalo, anyone under the age of 21 may enjoy The Buffet and Timbers Fast Food & Deli when accompanied by a parent or legal guardian. Minors under 21 can dine in Hard Rock Cafe before 9 p.m. when accompanied by an adult. At Four Winds South Bend, guests under 21 can dine at Kankakee Grille, The Buffet and Timbers Fast Food & Deli when accompanied by a parent or legal guardian. Copper Rock Steakhouse guests at both Four Winds locations must be 21 years of age or older to dine.
Only W♣ Players Club members are eligible for mailings. If you are not a member, please go to the W♣ Players Club at the casino and join for free. W♣ Players Club members are eligible for mailings and email alerts depending on level of play.
All parking at Four Winds, including valet, is free of charge.
Kids Quest and Cyber Quest is currently closed until further notice,
Yes. Kids Quest® provides hourly supervised childcare services to children age 6 weeks to 12 years. Kids Quest is an incredible entertainment experience in a safe, clean and supervised setting. Open 7 days including evenings and weekends. Safety is a priority at Kids Quest. A photo ID is required at check-in and checkout. Nutritious meals are available at a nominal cost. Visit the Kids Quest page for full details on hours, pricing and special events.
A limited number of wheel chairs are available for special needs. Please visit the W♣ Players Club booth for complete information.
For the enjoyment of all guests, we do not page guests on our gaming floors. Please preplan with your party as to meeting times and locations ahead of time.
Non-smoking areas are available in the hotel lobby, designated hotel rooms, on certain table games, and a smoke free slot room. For the enjoyment and comfort of all guests Four Winds New Buffalo has 20' ceilings and a state of the art ventilation and air exchange system.
Cameras and cell phones are not allowed on table games. If you are celebrating a special occasion, please visit the W♣ Players Club and we will be happy to take your picture.
Four Winds Casinos are on sovereign land. Guests are not allowed to have firearms anywhere on Four Winds properties.
Four Winds Casinos are on sovereign land. Marijuana is not allowed on any Four Winds property.